Warranty Information


1) Are the brands “HoverboardX” and “Koowheel” Safe from Fires?

Both Brands “HoverboardX” and “Koowheel” has been actively working with CPSC and have adopted the strict mandated Safety Standard that CPSC put in place for Hoverboards.

Both Brands have:

  • UL Certified Safe Samsung Batteries(UN38.3)
  • UL Listed Chargers
  • Battery Control Modules which prevents overloading & overheating


2) How long does it take to ship my “HoverboardX” or “Koowheel” once order is received?

Typically if your unit is in stock we will ship the same day unless you place your order after hours or on the weekend then your unit will ship the next business day.

  • You can refer to the shipping map on the “Home Page” for more info


3) Do you ship outside the USA?

Not at this current time


4) How long does it take to learn how to ride my Koowheel / HoverboardX? Normally it takes about 5 minutes to get comfortable. Most people can be fully adept within 20-30 minutes.


5) What is the range of my KooWheel / HoverboardX?

Normally the board can go about 10-12 miles on a single charge.


6) How fast does my Koowheel S36 / HoverboardX go?

Up to 7.5 miles per hour.


7) How long does it take to charge the battery?

Normally it takes 2-3 hours to fully charge your battery depending on the model.


8) Where can I buy a hoverboard for sale in Southeastern Wisconsin?

You can visit our retail sporting goods store located at 11907 W Dearbourn Ave #102, Wauwatosa, WI 53226 . We have hoverboards, accessories and electric skateboards all available for sale in the Milwaukee Area. Stop by today!


NOTE: If you have any further questions feel free to contact us, we would be happy to answer any of your questions.