Warranty Information

Shipping and Returns

Estimated Delivery Times

To return your product, you should mail your product to: 11907 W Dearbourn Ave #102, Wauwatosa, WI 53226

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For ACCESSORIES, no returns are accepted unless there is a MANUFACTURING DEFECT.  Returns must be made within 30 days of purchase and follow all other return guidelines.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Hoverboard with obvious signs of use that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@thehoverboardshop.com

Regular and Sale priced items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact@thehoverboardshop.com and send your item to: 11907 W. Dearbourn Ave Suite 102 Wauwatosa Wisconsin US 53226.

If you live in or near any of the cities below feel free to visit our Store in Wauwatosa, WI to pick-up your new Hoverboard or we can always ship out your new hoverboard for FREE

Milwaukee Metro Area

Bay View, WI, Bayside, WI, Beaver Dam, WI, Brookfield, WI, Brown Deer, WI, Burlington, WI, Caledonia, WI, Cedarburg, WI, Cudahy, WI, Delafield, WI, Eagle, WI, East Troy, WI, Elkhorn, WI, Elm Grove, WI, Fond du Lac, WI, Fort Atkinson, WI, Fox Point, WI, Franklin, WI, Germantown, WI, Glendale, WI, Grafton, WI, Greendale, WI, Greenfield, WI, Hartford, WI, Jackson, WI, Kenosha, WI, Kohler, WI, Lake Geneva, WI, Menomonee Falls, WI, Mequon, WI, Milwaukee, WI, Mount Pleasant, WI, Mukwonago, WI, Muskego, WI, New Berlin, WI, Oak Creek, WI, Oconomowoc, WI, Pewaukee, WI, Plymouth, WI, Port Washington, WI, Racine, WI, Random Lake, WI, Richfield, WI, Ripon, WI, River Hills, WI, Saukville, WI, Sheboygan, WI, Sheboygan Falls, WI, Shorewood, WI, Slinger, WI, South Milwaukee, WI, Sussex, WI, St. Francis, WI, Thiensville, WI, Union Grove, WI, Waterford, WI, Watertown, WI, Waukesha, WI, Waupun, WI, Wauwatosa, WI, West Allis, WI, West Bend, WI, Whitefish Bay,WI,

Madison Metro Area

Columbus, WI, Dodgeville, WI, Fitchburg, WI, Lodi, WI, Madison, WI, Middleton, WI, Mineral Point, WI, Monona, WI, Portage, WI, Stoughton, WI, Sun Prairie, WI Verona, WI, Wisconsin Dells, WI, Arena, WI, Arlington, WI, Avoca, WI, Barneveid, WI, Belleville, WI, Black Earth, WI, Blanchardville, WI, Blue Mounds, WI, Brooklyn, WI, Cambria, WI, Cambridge, WI, Cobb, WI, Cottage Grove, WI, Cross Plains, WI, Dane, WI, Deerfield, WI, DeForest, WI, Doylestown, WI, Fall River, WI, Friesland, WI, Highland, WI, Hollandale, WI, Livingston, WI, Maple Bluff, WI, Marshall, WI, Mazomanie, WI, McFarland, WI, Montfort, WI, Mount Horeb, WI, Oregon, WI, Pardeeville, WI, Poynette, WI, Randolph, WI, Rewey, WI, Ridgeway, WI, Rio, WI, Rockdale, WI, Shorewood Hills, WI, Waunakee, WI, Wyocena, WI

Green Bay Metro Area

Algoma, WI, Allouez, WI, Appleton, WI, Ashwaubenon, WI, Bellevue, WI, Casco, WI, De Pere, WI, Denmark, WI, Gillett, WI, Green Bay, WI, Hobart, WI, Howard, WI, Kewaunee, WI, Lena, WI, Luxemburg, WI, Oconto Falls, WI, Oconto, WI, Pulaski, WI, Suamico, WI, Suring, WI, Wrightstown, WI

Chicago Metro Area

Addison, IL, Algonquin, IL, Antioch, IL, Aroma Park, IL, Aurora, IL, Bannockburn, IL, Barrington, IL, Barrington Hills, IL, Bartlett, IL, Batavia, IL, Beach Park, IL, Beecher, IL, Bensenville, IL, Berwyn, IL, Big Rock, IL, Bloomingdale, IL, Blue Island, IL, Bollingbrook, IL, Bonfield, IL, Bradley, IL, Braidwood, IL, Buckingham, IL, Buffalo Grove, IL, Bull Valley, IL, Burbank, IL, Burlington, IL, Burr Ridge, IL, Calumet City, IL, Campton Hills, IL, Carol Stream, IL, Carpentersville, IL, Cary, IL, Channahon, IL, Chebanse, IL, Chicago, IL, Chicago Heights, IL, Clarendon Hills, IL, Coal City, IL, Country Club Hills, IL, Countryside, IL, Crest Hill, IL, Crete, IL, Crystal Lake, IL, Darien, IL, Deerfield, IL, Deer Park, IL, DeKalb, IL, Des Plaines, IL, Diamond, IL, Downers Grove, IL, East Dundee, IL, Elburn, IL, Elgin, IL, Elk Grove Village, IL, Elmhurst, IL, Elwood, IL, Essex, IL, Evanston, IL, Fox Lake, IL, Fox River Grove, IL, Frankfort, IL, Geneva, IL, Genoa, IL, Gilberts, IL, Glendale Heights, IL, Glen Ellyn, IL, Godley, IL, Grant Park, IL, Grayslake, IL, Green Oaks, IL, Greenwood, IL, Gurnee, IL, Hainesville, IL, Hampshire, IL, Hanover Park, IL, Harvard, IL, Harvey, IL, Hawthorn Woods, IL, Hebron, IL, Herscher, IL, Hickory Hills, IL, Highland Park, IL, Highwood, IL, Hinckley, IL, Hinsdale, IL, Hoffman Estates, IL, Holiday Hills, IL, Homer Glen, IL, Hometown, IL, Hopkins Park, IL, Huntley, IL, Indian Creek, IL, Irwin, IL, Island Lake, IL, Itasca, IL, Johnsburg, IL, Joliet, IL, Kaneville, IL, Kankakee, IL, Kildeer, IL, Kingston, IL, Kirkland, IL, Lake Barrington, IL, Lake Bluff, IL, Lake Forest, IL, Lake Villa, IL, Lake in the Hills, IL, Lake Zurich, IL, Lakemoor, IL, Lakewood, IL, Lee, IL, Lemont, IL, Libertyville, IL, Lily Lake, IL, Limestone, IL, Lincolnshire, IL, Lindenhurst, IL, Lisbon, IL, Lisle, IL, Lockport, IL, Lombard, IL, Long Grove, IL, Malta, IL, Manhattan, IL, Manteno, IL, Maple Park, IL, Marengo, IL, McCullom Lake, IL, Markham, IL, McHenry, IL, Mettawa, IL, Millbrook, IL, Millington, IL, Minooka, IL, Mokena, IL, Momence, IL, Monee, IL, Montgomery, IL, Morris, IL, Mundelein, IL, Naperville, IL, New Lenox, IL, Newark, IL, North Aurrora, IL, North Barrington, IL, North Chicago, IL, North Glen Ellyn, IL, Northlake, IL, Oak Brook, IL, Oakbrook Hills, IL, Oakbrook Terrace, IL, Oak Forest, IL, Old Mill Creek, IL, Orland Park, IL, Oswego, IL, Palos Heights, IL, Palos Hills, IL, Park City, IL, Park Forest, IL, Park Ridge, IL, Peotone, IL, Pingree Grove, IL, Plainfield, IL, Plano, IL, Plattville, IL, Port Barrington, IL, Prarie Grove, IL, Prospect Heights, IL, Reddick, IL, Richmond, IL, Ringwood, IL, Riverwoods, IL, Rockdale, IL, Rockford, IL, Rolling Meadows, IL, Romeoville, IL, Roselle, IL, Round Lake, IL, Round Lake Beach, IL, Round Lake Heights, IL, Round Lake Park, IL, Sammons Point, IL, Sauk Village, IL, Schaumburg, IL, Sandwich, IL, Shabbona, IL, Shorewood, IL, Sleepy Hollow, IL, Somonauk, IL, South Elgin, IL, Spring Grove, IL, St. Anne, IL, St. Charles, IL, Steger, IL, Sugar Grove, IL, Sun River Terrace, IL, Sycamore, IL, Symerton, IL, Third Lake, IL, Tinley Park, IL, Tower Lakes, IL, Trout Valley, IL, Union, IL, Union Hill, IL, University Park, IL, Vernon Hills, IL, Verona, IL, Villa Park, IL, Virgil, IL, Volo, IL, Wadsworth, IL, Warrenville, IL, Waterman, IL, Wauconda, IL, Waukegan, IL, Wayne, IL, West Chicago, IL, Westmont, IL, Wheaton, IL, Wheeling, IL, Willmington, IL, Willowbrook, IL, Winfield, IL, Winthrop Harbor, IL, Wood Dale, IL, Woodrige, IL, Woodstock, IL, Yorkville, IL, Zion, IL