Warranty Information


This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for 6 months if purchasing a hoverboard and 1 year if purchasing an electric skateboard, from the date of invoice.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance.

If you receive a device that is defective, please let us know as soon as possible. We will replace the device with a new one within 5 days once you receive your product.

If the product was damaged during the freight, please refuse to sign for the package and return it to us. Then contact us immediately.

This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser. The Hoverboard Shop will either repair or replace the product at no service charge, using new replacement parts.

The original purchaser must provide proof of purchase.

Warranty shipping is provided to the original purchaser free of charge in the continental U.S. within 2 weeks of the delivery date. After 2 weeks the customer is required to pay shipping to the applicable repair facility and the repair facility will pay for shipping back to the customer if located in the continental U.S. All customers not based in the continental U.S. are required to pay for shipping, duties and other associated fees when shipping both to and from the repair facility located at 15434 E Valley Blvd, City of Industry, CA 91744 or 11907 W Dearbourn Ave, Wauwatosa, WI 53226 depending on the item being repaired.

Warranty parts will be provided free of charge with free shipping to all original purchasers in the continental U.S. if the original purchaser can provide evidence of the defect as well as a purchase receipt demonstrating their board is still covered under warranty. Original purchasers outside the continental U.S. will be provided warranty parts free of charge, if covered under warranty, but they will have to pay for shipping.

Customers who cannot provide proof of purchase date and/or are not covered under the product warranty still have the option to purchase the part on our website. If the part is not listed on our website, please contact us at our email below so we may provide you a link to purchase the item.

Please feel free to contact us at: contact@thehoverboardshop.com if you have any further questions about our warranty policy.

Limitation of Liability:

In no event shall The Hoverboard Shop, HoverboardX and Koowheel be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. The Hoverboard Shop, HoverboardX and Koowheel is not liable for property damage, personal injury, or death.