Warranty Information

Warranty Information


KooWheel, HoverboardX and The Hoverboard Shop Warranty Process

This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for 6 months if purchasing a hoverboard and 1 year if purchasing an electric skateboard, from the date of invoice.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance.

If you receive a device that is defective, please contact the manufacturer as soon as possible.

Manufacturer Contact Information:

  • Email: service@koowheel.com
  • Phone: +86-134 8078 2256
  • Address: Block 1, No.1 ChiTian East Road, BaiShigang Village, ChangPing Town, Dongguan City 523570,China (32000 ㎡ )

When Contacting the Manufacturer, please provide the following information:

  • Name:
  • Order #:
  • Callback Phone #:
  • Proof of Purchase (Copy of invoice):
  • Description of Defect:

If the product was damaged during the freight, please refuse to sign for the package and return it to us. Then contact us immediately.

This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser.

Limitation of Liability:

In no event shall The Hoverboard Shop, HoverboardX and Koowheel be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. The Hoverboard Shop, HoverboardX and Koowheel is not liable for property damage, personal injury, or death.